Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orders@anomdenim.com. Please note that returns will need to be sent to the following address: [PO Box 1025, Coillierville, TN, 38027] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orders@anomdenim.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@anomdenim.com.

Our goal is to ensure that you are completely satisfied with your purchase. We gladly accept exchanges or refunds on items within 20 calendar days of delivery, provided they meet the following conditions:

1. The item must be in a new, unused condition, with original packaging, tags attached, unaltered, and free of any odor. No exceptions will be made.

2. Refunds will only cover the cost of the item; shipping charges will not be refunded.

3. Items marked as Clearance, Final Sales, or undergarments are not eligible for exchange.

4. We advise that you insure packages when returning items, particularly for high-end products, as you are responsible for shipping them back to us.

5. Anom is not liable for packages that do not reach our warehouse. To ensure a smooth exchange process, we recommend shipping items back as soon as possible since we cannot guarantee the availability of replacement items.

6. Upon receiving the returned items, we will send you an email notification and keep you updated on the progress of the exchange. Typically, the exchange process takes 10-15 business days from receipt of items.

7. For further assistance, please contact our customer service department at orders@anomdenim.com.

Please note that our Black Friday and Cyber Monday return policy differs from our standard policy. All sales on Black Friday and Cyber Monday items as well as sale items  are final and cannot be exchanged or refunded.

• Items marked as Clearance, Final Sales, or undergarments are not eligible for exchange or refund.